The Company
KE Select is partnering with an established scientific and laboratory equipment distributor operating across Australia and New Zealand.
The business supplies high-quality instrumentation, equipment and consumables to universities, government research organisations, clinical facilities, food manufacturers and industrial laboratories.
With an expanding Australian operation and a strong focus on technical expertise, customer service and long-term partnerships, the company is seeking a Scientific Customer Service and Internal Sales Representative to join its Epping-based team.
The Role
This varied position combines scientific customer support, order coordination and internal sales. You will be a key point of contact for customers, assisting with product enquiries, quotations, orders and technical information.
Working closely with field sales, product specialists and logistics, your responsibilities will include:
- Responding to customer enquiries by phone and email
- Preparing and following up quotations for scientific equipment, consumables and spare parts
- Processing customer orders and providing accurate information regarding pricing, stock availability and lead times
- Coordinating the receipt and dispatch of customer orders
- Managing inbound sales enquiries and qualifying potential opportunities
- Supporting existing accounts and identifying relevant cross-selling opportunities
- Maintaining accurate customer, quotation and opportunity information within the CRM
- Working collaboratively with sales, technical and logistics teams
- Contributing to customer satisfaction and broader business growth objectives
About You
You will ideally have a scientific qualification and enjoy combining your technical knowledge with customer interaction and commercial responsibilities.
To be considered, you will ideally possess:
- A bachelor's degree in biology, life sciences, chemistry or another relevant scientific discipline
- Previous experience in scientific customer service, internal sales, laboratory operations or scientific administration
- The ability to understand and clearly communicate technical product information
- Strong attention to detail and confidence managing quotations and customer orders
- Excellent written and verbal communication skills
- Experience using CRM, ERP or order-management systems
- Strong organisational and time-management capabilities
- A proactive, resilient and team-focused approach
This position may also suit a laboratory professional looking to transition into a customer-facing commercial role within the scientific industry.
What's on Offer - Competitive base salary with a performance-based commission structure
- Ongoing scientific and product training
- Supportive and technically experienced team
- Genuine career progression within a growing ANZ business
- Opportunity to develop across internal sales, product support and broader commercial functions
How to Apply To apply, please submit your CV and a brief cover letter outlining your relevant scientific and customer-facing experience.
For a confidential discussion, please contact
Evelyn Parker at KE Select on
0431 028 314 or email
evelyn@keselect.com.
