About the Company This is a global recognised leader in advanced microscopy and imaging technologies, supporting scientific research, industrial applications and diagnostic laboratories across Australia and New Zealand.
The company has a strong reputation for innovation, precision and technical excellence, the business provides sophisticated optical and digital imaging solutions to customers across research institutions, universities, healthcare and industrial environments.
The Opportunity An exciting opportunity is available for a
Field Service Engineer - Microscopy & Imaging Systems to join an established service team based in Sydney, NSW. This is a hands-on technical role suited to an engineer with experience in
microscopy, optical systems, electronics or precision imaging equipment, who enjoys troubleshooting complex technology and delivering exceptional customer support.
You will be responsible for the installation, preventative maintenance, fault diagnosis and repair of advanced microscopy and imaging systems across NSW, with opportunities to support customers throughout Australia and New Zealand. The successful candidate will be working with sophisticated scientific instrumentation, and you will play an important role in ensuring equipment performance, reliability and customer satisfaction.
Key Responsibilities - Install, maintain, troubleshoot and repair advanced optical, digital and laser scanning microscopy systems.
- Diagnose and resolve complex electronic, mechanical and optical system faults.
- Conduct preventative maintenance and technical servicing to ensure equipment reliability and performance.
- Provide responsive technical support to customers across research, scientific and industrial environments.
- Manage service activities in accordance with customer service agreements and response timeframes.
- Assist with the installation, commissioning and technical support of sophisticated microscopy and imaging systems.
- Prepare accurate service reports, maintain equipment records and manage service activities through internal systems.
- Collaborate with sales, applications and technical teams to support demonstrations, installations and customer requirements.
- Build strong customer relationships through professional, proactive technical support.
- Travel throughout NSW, interstate and occasionally internationally for customer support and technical training.
About You We are looking for a technically capable, customer-focused engineer with a strong interest and practical experience in microscopy and precision imaging technologies.
To succeed in this role, you will ideally have:
- 2-5 years' experience in field service, electronics servicing or precision instrumentation repair.
- Hands-on experience with microscopy equipment, optical systems or advanced scientific imaging technologies is highly desirable.
- Strong electronic and electro-mechanical troubleshooting capabilities.
- An understanding of optical mechanics, precision instruments or laser-based imaging systems.
- Experience diagnosing technical faults and identifying root causes across complex equipment.
- A qualification in Electronics, Electrical Engineering, Mechatronics, Applied Science or a related discipline.
- Excellent communication skills and the ability to engage confidently with technical customers.
- The ability to work independently, manage service schedules and prioritise customer requirements.
- Experience with Salesforce, SAP or similar service management systems would be advantageous.
- A willingness to travel as required.
Experience servicing optical microscopes, confocal or laser scanning microscopy systems, digital microscopes or other sophisticated imaging instruments will be particularly well regarded. What's on Offer - Permanent, full-time opportunity based in Sydney.
- Work with globally recognised microscopy and imaging technologies.
- Exposure to advanced optical, digital and laser-based instrumentation.
- Ongoing technical training and professional development.
- Supportive and experienced service team across Australia and New Zealand.
- Opportunity to work with leading research institutions, scientific organisations and industrial customers.
- A technically diverse role offering autonomy and long-term career development.
Next Steps If you're an experienced Field Service Engineer with a background in microscopy, optics or advanced imaging technologies and are looking for your next opportunity, we'd love to hear from you.
Apply now, or contact
Evelyn Parker at KE Select for a confidential discussion.
Email: evelyn@keselect.com
Phone: +61 431 028 314
