About the Company
Our client is a globally recognised provider of advanced scientific and medical imaging solutions, supporting laboratories, research facilities, and healthcare organisations across Australia and New Zealand. Known for innovation, precision, and high-quality service delivery, the business plays a critical role in technologies that directly impact diagnostics, research, and patient outcomes.
Evident Scientific is a global leader in advanced industrial and life science solutions, supporting customers across Australia and New Zealand.
About the Role An exciting opportunity is available for an experienced Service & Customer Care Coordinator to support customer-facing service administration, order management, service contracts, and field service coordination.
This role is ideal for a highly organised customer service professional with strong SAP experience, excellent communication skills, and a passion for delivering a seamless customer experience.
Key Responsibilities
- Respond to customer and internal stakeholder enquiries via email and phone
- Process service jobs, customer queries, sales orders, invoices, and repair quotes in SAP
- Schedule, assign, and monitor field service activities
- Coordinate purchase orders, invoicing, and completed service reports
- Create, renew, and administer service contracts
- Support preventative maintenance scheduling and parts ordering
- Maintain accurate customer, equipment, and install base data
- Manage loan and demonstration equipment placements
- Investigate and resolve data or equipment irregularities
About You To be successful, you will have:
- 3-5 years' experience in customer service, service administration, or order processing
- Demonstrated SAP experience; Salesforce experience highly regarded
- Strong written and verbal communication skills
- High attention to detail and strong data accuracy
- Excellent time management, scheduling, and prioritisation skills
- Professional telephone manner and customer-focused approach
- Ability to work autonomously while contributing to a team environment
- Experience supporting service, commercial, or technical teams highly regarded
Why Apply? - Join a respected global scientific technology organisation
- Work in a varied customer care and service coordination role
- Support customers across Australia and New Zealand
- Be part of a collaborative and professional operations team
To be considered for the role click
Apply Now to submit your resume. If you have any questions please contact Evelyn Parker Phone: + 61 431 028 314 or email: evelyn@keselect.com
KE Select is a specialist recruitment partner supporting scientific, technical, healthcare, and commercial professionals across Australia.
