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Field Applications Scientist

A well-known and reputable organization is looking for a Field Applications Scientist to join their team in Melbourne. They have a well-established portfolio of products in markets and are progressive in their approach. 

As this is a field-based role, you will be responsible for providing technical and application support, and training to existing clients, as well as collaborating with the sales team for any new business. You will need to troubleshoot effectively, offer training, and provide pre and post-sales for various high-value equipment and services related to these sectors.

Reporting directly to the Applications Manager, this role will be pivotal in providing overall excellence to their clients. 

Key Responsibilities for this role include: 
  • Provide expert-level support in a core business area of the company
    (Automation, imaging, NGS, biotherapeutics, cell and gene therapy or an associated area)
  • Work with the frontline sales staff to develop and grow technical networks within the industry to source potential leads and identify market opportunities.
  • Collaborate with sales teams to provide technical and product support, including new product information.
  • Proactively manage and resolve customer technical issues and provide accurate information in the CRM. 
  • Educate clients on product availability, trends, and technologies, maximize system performance, and minimize downtime.
  • Interpret clients' needs and take responsibility for problem resolution, liaising with them on administrative and technical matters.
  • Meet with clients face to face and attend conferences locally and nationally. 
MINIMUM REQUIREMENTS:
  • Ideally have relevant Science qualifications, preferably in cell biology, molecular biology etc. 
  • Previous experience in a related Field Applications role with capacity to travel at 30%
  • The ability to effectively communicate complex technical failures and methods of resolution to business partners and customers is required.
  • Ability to work independently, manage time/priorities, and maintain composure under high levels of demand is necessary.
  • Creativity, high level of motivation, ethical approach in achieving business goals.
  • High level of energy, engagement and responsibility. 
Benefits

This offer extends an opportunity for the development of one's career. Our client is committed to providing the necessary support and resources needed for success.
  • Flexibility working conditions
  • Supportive, mature and Work from home with travel being up to 30% 
  • Base Salary + Car Allowance + Commission 
  • Career Progression - offices nationally and globally
KE Select is one of Australia’s leading Scientific and Medical Technology recruitment firms. Founded in 2012, we have offices throughout Australia and the United Kingdom. KE Select is quickly becoming the recruiter of choice for many global organisations within the Biotechnology, Medical Technology, Clinical, Healthcare and Pathology space.

For a confidential discussion about this role, please contact Ruby on 0481 200 171 or if this role sounds like you, please click 'APPLY NOW'.
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