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Customer Service Representative | Medical Device

Customer Service Officer | Medical Device 

The Company 
This organisation is a global manufacturer of capital equipment, medical implants, and surgical instruments. For almost 100 years this organisation has been at the forefront of innovation and setting new benchmarks within the industry. They are a global organisation that is still family-owned. 

The Role 
In your new position as the Customer Service Representative, you will be responsible for customer service to internal and external stakeholders, ensuring all information is recorded and requests are being processed accurately into their operating systems.

Duties and Responsibilities include:
  • Handling all incoming orders and checking for possible discrepancies 
  • Providing customers with product pricing quotes upon request
  • Respond to customer phone and email inquiries
  • Provide customers with assistance on kit-related issues
  • Manage all loan and consignment kit bookings 
  • Document all customer complaints and assist in identifying the most effective resolutions 
About you
  • Previous experience in a similar position
  • Experience in the medical device or healthcare industry
  • Task-orientated with high attention to detail 
  • Ability to manage own workload and work effectively within a busy team 
  • Understanding of ERP systems 
  • Be available 1 in 6 weekends for on-call duties 
The Benefits
  • Attractive remuneration package
  • An opportunity to grow your career
  • A positive working environment 
  • Work for a company with a fantastic culture 
We are recruiting and interviewing candidates immediately for this role so if you meet the above criteria and would like to be considered for this role for an ASAP start, please click 'APPLY' now.

Alternatively, you can contact Christine Kelly at KE Select on 0478 144 103 / christine@keselect.com or Louise Henderson on 0466 485 542 / louise@keselect.com for a confidential discussion.

KE Select are a leading provider of Scientific, Medical and Technical recruitment services. With a candidate and client network spanning ANZ and more recently into APAC, KE Select are no.1 choice for many professionals operating within the Biotechnology and Medical Technology market.
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